Shipping Policy

Last updated: August 5, 2026

At Novalo, we want getting your order to feel as easy as using it. This Shipping Policy explains where we ship, what shipping costs, and how long delivery takes. It should be read together with our Returns & Refunds Policy and Terms and Conditions.

1. Where We Ship

We currently ship to the following countries:

United States
United Kingdom
Canada
Australia
New Zealand

At this time, we are unable to process or deliver orders to addresses outside of these countries.

2. Shipping Costs

Orders of $50 USD or more: free standard shipping.
Orders under $50 USD: a flat $5 USD shipping fee.

Your shipping cost is calculated and displayed at checkout before you complete your purchase.

3. Processing & Delivery Times

Orders are typically processed and dispatched within 1–3 business days of purchase. The estimated delivery times below reflect the total time from when your order is placed to when it arrives.

Standard delivery window: up to 22 days.
Most orders arrive in under 15 days.

Some products have longer delivery times due to how they are made or sourced. Whenever this applies, the expected delivery time is clearly stated on that product’s page, so you always know what to expect before ordering.

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, such as customs processing, carrier delays, weather, or peak seasons.

4. Order Tracking

Once your order has been dispatched, we’ll email you tracking details where available, so you can follow your parcel all the way to your door.

5. Customs, Duties & Import Taxes

For orders shipped outside the United States, import duties, taxes, or customs fees may be charged by your destination country. These charges are set by local authorities and are the responsibility of the recipient. If you’re unsure, we recommend checking your country’s import rules before ordering.

6. Shipping Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We’re unable to reroute a parcel once it has shipped, and orders returned to us due to an incorrect or incomplete address may be subject to reshipping costs.